Veterinary Health Services

NO SHOW & LATE CANCELATION HOSPITAL POLICY

Across the nation, the veterinary field has been experiencing an influx of appointment requests. Because of this, we have found that we are booking appointments a few weeks out for non-emergent cases. We do our best to accommodate every client by strategically scheduling appointments, but sometimes we still need to defer patients to a future date.

Recently we’ve experienced an increased number of ‘no-show’ appointments or last-minute cancellations, which means that an appointment spot becomes available but with no time to fill it. To ensure other pets have the opportunity to access the medical care they need, we will be implementing a no-show / late cancellation fee.

Effective February 21, 2023, we will begin enforcing this new policy. If an veterinarian appointment is not canceled at least 24 hours in advance, a $99.00 fee will be billed to your account. This fee is to cover the Dr.'s time. If your surgery isn't cancelled within 72 hours of your scheduled date, you will forfeit your deposit. For all first time clients, a $99.00 deposit is required (non-refundable) and will be applied towards your first visit and/or services rendered.

If you need to reschedule or cancel an appointment, you must call us directly at (908) 273-2200

Please note: If you cancel via Pet Desk you will be charged a no show fee. Please call the office!

Thank you for your support and understanding.

The Summit Dog and Cat Hospital Team

Veterinarians serving: Summit, Short Hills, Millburn, Livingston, Chatham, Madison, Union, Westfield, Edison, and Springfield, NJ